Refund policy

Satisfaction Guaranteed: 14-Day Refund Policy

Your satisfaction is our priority. If your main device doesn't meet your expectations, you can request a refund within 14 days of receipt.

Return Conditions :

• The device must be returned in the same condition as when you received it.
• Please include the original packaging of the main device.

How to Proceed with a Return:

1. Contact our Customer Service: Send an email to support@buysago.com with the following information:
   • Your full name
   • Your delivery address
   • Your order number
   • The IMEI number of the device you wish to return.
     • How to find your IMEI number:
       • On iPhone:
         • Settings > General > About.
         • Dial *#06# in the Phone app.
         • On the SIM tray (some models).
         • On the original packaging.
       • On Samsung:
         • Settings > About phone.
         • Dial *#06# in the Phone app.
         • On the original packaging.
2. Receive Your Return Label: After verifying your request, we will email you a prepaid return label.
3. Ship Your Device: Carefully pack the main device in its original packaging, affix the return label to the package, and drop it off at the post office or designated collection point.
4. Inspection: Upon receiving your package, our team will inspect the main device to verify its condition.
5. Refund: If the main device meets the return conditions, we will process the refund via the original payment method.

Important Exceptions:

• Non-Refundable Accessories: Accessories, such as cases, screen protectors, and other similar items, are non-refundable. You may keep these items.
• Partial Refund: The refund applies to the main device only.

Our Commitment:

• We are committed to providing you with a seamless shopping experience.
• If you have any questions, our customer service team is here to assist you.